Return and Exchange Policy

At PORPHYRYOBELISK, we strive to provide our customers with the highest quality modular houses and exceptional customer service. However, we understand that sometimes returns and exchanges may be necessary. This Return and Exchange Policy outlines our policies and procedures for returns and exchanges.

Return Policy

  1. Eligibility: To be eligible for a return, the modular house must be in its original condition, with all original packaging and accessories included.
  2. Timeframe: Returns must be initiated within 30 days of delivery.
  3. Reason for Return: Returns may be made for the following reasons:
    * Defective or damaged product
    * Incorrect product or size
    * Customer dissatisfaction with the product
  4. Return Process: To initiate a return, please contact our customer service team at [email protected]. Please provide your order number, reason for return, and any relevant photos or documentation.
  5. Return Shipping: The customer is responsible for return shipping costs, unless the return is due to a defective or damaged product.
  6. Refund: Once the return is received and inspected, a refund will be issued in the original form of payment.

Exchange Policy

  1. Eligibility: To be eligible for an exchange, the modular house must be in its original condition, with all original packaging and accessories included.
  2. Timeframe: Exchanges must be initiated within 30 days of delivery.
  3. Reason for Exchange: Exchanges may be made for the following reasons:
    * Incorrect product or size
    * Customer dissatisfaction with the product
  4. Exchange Process: To initiate an exchange, please contact our customer service team at [email protected]. Please provide your order number, reason for exchange, and any relevant photos or documentation.
  5. Exchange Shipping: The customer is responsible for return shipping costs, unless the exchange is due to a defective or damaged product.
  6. New Product: Once the returned product is received and inspected, a new product will be shipped to the customer.

Damaged or Defective Products

  1. Notification: If the modular house is damaged or defective, please notify our customer service team at [email protected] within 7 days of delivery.
  2. Return Shipping: We will provide a prepaid return shipping label for the damaged or defective product.
  3. Replacement: Once the returned product is received and inspected, a replacement product will be shipped to the customer.

Cancellation Policy

  1. Cancellation: Orders may be cancelled within 24 hours of placement.
  2. Cancellation Fee: A cancellation fee of 10% of the total order value will be applied.
  3. Refund: Once the order is cancelled, a refund will be issued in the original form of payment.

Changes to Return and Exchange Policy

We reserve the right to modify or update this Return and Exchange Policy at any time without notice. Your continued use of our website and services after any changes to this Return and Exchange Policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions or concerns about this Return and Exchange Policy, please contact us at [email protected].

Acknowledgement

By using our website and services, you acknowledge that you have read, understand, and agree to be bound by this Return and Exchange Policy.